Pampered Pets Bed and Biscuit, Napoleon Ohio
Effective Date: 1/1/2026
Pampered Pets Bed and Biscuit (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information from our clients and website visitors.
1. Information We Collect
We may collect the following types of information:
Personal Information:
Owner name
Email address
Phone number
Home address
Pet Information:
Pet name, breed, age, vaccination records, health information, and behavior notes
Payment Information:
Payment details are processed securely through third-party payment processors; we do not store full credit card numbers
Website Information:
IP address, browser type, pages visited, and basic usage data collected through cookies or analytics tools
2. How We Use Your Information
We use collected information to:
Provide boarding, grooming, and daycare services
Communicate about reservations, services, updates, or emergencies
Maintain pet health and safety records
Process payments and invoices
Improve our services, website, and customer experience
Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information. We may share information only when necessary:
With trusted service providers (such as booking software or payment processors)
With veterinarians in the event of a medical emergency
When required by law or legal process
4. Data Security
We take reasonable precautions to protect your information, including administrative, technical, and physical safeguards. While no system is 100% secure, we strive to use commercially acceptable means to protect your data.
5. Photos and Media
Photos or videos of pets may be taken for records or promotional purposes (including social media). If you do not wish your pet’s image to be used publicly, please notify us in writing.
6. Cookies and Analytics
Our website may use cookies or similar technologies to improve functionality and analyze website traffic. You may disable cookies in your browser settings, though some features may not function properly.
7. SMS Communications Program
By opting in to our SMS communications on our contact form, you agree to our SMS program terms:
- Program Name & Description: Pampered Pets Bed & Biscuit offers an SMS program to send appointment reminders, service updates, schedule changes, quotes, and occasional promotional messages to customers who have explicitly opted in.
- Message Frequency: Message frequency varies depending on your service schedule and inquiries.
- Pricing: Message and data rates may apply. Check with your mobile carrier for details.
- Opt-Out & Help: You can cancel the SMS service at any time. Just text “STOP” to the short code or phone number you received messages from. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time. For assistance, reply “HELP” at any time.
- Customer Support: If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at at infofw@ppbandb.com or (260) 489-7387.
- Carrier Liability: Carriers are not liable for delayed or undelivered messages.
You must explicitly opt in to receive SMS communications. By opting into SMS, you agree to receive messages from us. Message and data rates may apply. Message frequency varies. Text STOP to cancel or HELP for help. Carriers are not liable for delayed or undelivered messages.
Message Frequency
Message frequency varies depending on your service schedule, appointments, inquiries, and interactions with Pampered Pets Bed & Biscuit.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Please contact your mobile carrier for information about applicable charges.
Opt-Out
You may cancel SMS communications at any time by replying “STOP” to the short code or phone number from which you received messages.
After you send “STOP,” you will receive a confirmation message indicating that you have been unsubscribed. After unsubscribing, you will no longer receive SMS messages from Pampered Pets Bed & Biscuit unless you subsequently opt in again.
To rejoin the program, sign up again using the applicable enrollment process.
Help & Customer Support
For assistance with the SMS program, reply “HELP” to any Pampered Pets Bed & Biscuit SMS message.
You may also contact Pampered Pets Bed & Biscuit directly at infofw@ppbandb.com or (260) 489-7387.
Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages.
SMS Privacy
Pampered Pets Bed & Biscuit values your privacy. Your personal information, including your mobile telephone number and SMS consent information, will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.
If you have opted in to receive text messages from Pampered Pets Bed & Biscuit your mobile number will be used for communications related to your service appointments, quotes, essential account updates, service information, and occasional promotional messages in accordance with your consent.
You may request to:
Review, update, or correct your personal information
Opt out of promotional communications
Request deletion of your information, subject to legal or operational requirements
8. Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or your information, please contact:
Pampered Pets Bed and Biscuit
Napoleon, Ohio
???? 419-592-7387
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